Flex Cross
App for Flexible Volunteering at the Danish Red Cross Thrift Stores
The Danish Red Cross needed a digital solution to engage volunteers in flexible, short-term tasks that could support their regular volunteers at the Second Hand Stores. The goal was to make it easier for new volunteers to contribute according to their availability, helping bridge the gap between generations while strengthening the organization’s mission through inclusivity and collaboration.
Client
Danish Red Cross
Role
Product Designer (UX/UI)
Industry
Humanitarian / Nonprofit (NGO) sector
Tools
Figma, Power Apps, Scrumwise
Date
November 2025
Design Process
Agile / Scrum Framework
Research & Ideation
Personas, User Scenarios, User Journey Maps & User Stories
Figma Wireframes
Power Apps Prototype
User Testing & Refinement
Results
Users' Positive Feedback
Teacher's Evaluation (in progress)
Client's Feedback (in progress)
Problem
To design one interface for creating flexible tasks and another for browsing and signing up, we had to address two very different target groups: senior regular volunteers with fixed weekly shifts, who are responsible for creating the tasks, and younger people with busy schedules who want to contribute but need flexibility and motivation.
Discovery & Analysis
Our team conducted both desk and field research, including store visits and user interviews. Senior volunteers need extra help but are often less comfortable with digital tools, requiring a simple and clear interface optimized for the stores’ iPads. Younger, flexible volunteers need an easy sign-up flow and a user-friendly mobile interface that fits their dynamic lifestyles. They also enjoy connecting with friends and having fun — leading generally more socially active and community-oriented lives.
Design Approach
We designed two interfaces in Power Apps: • Store Interface (iPad/Tablet) – for senior volunteers to easily create flexible tasks through a simple, step-by-step flow, duplicate recurring ones, and manage schedules and helpers. • Flexible Volunteers Interface (Mobile) – for younger volunteers to quickly sign up for tasks, connect with friends and invite them for tasks, and track achievements through a social, gamified experience. I designed the key user flows — “Create New Task” and “Sign-Up” — focusing on clarity, speed, and ease of use, as well as some of the main pages for both interfaces.
Design Iteration
Through weekly Sprint Reviews, we collected feedback and continuously refined the design and user flows.
Prototype
The Power Apps prototype included full functionality, connected databases, and was tested with users, generating valuable feedback and insights for further refinement.
Results
Final results will be presented soon after receiving feedback from both the teachers and the client.